SUPPORT

Something broke. Here is exactly what happens next.

No tiers, no ticket levels, no support desk that has never seen your code. The people who built the thing are the people who answer, and what it costs was quoted with the build.

You tell us
One message with the site and what is happening. No ticket categories to guess at, no phone tree.
We reply within one business day
A person who has seen your codebase, not a queue. If it is urgent we say so and start.
We fix it, or we quote it
Broken things we fix. New work gets an itemised quote first, so nothing appears on an invoice you did not authorise.
You get told what changed
In writing, in plain language, with anything you need to do at your end.

What is covered without asking

Hosting and backupsSet up in your name, backed up on a schedule that suits the site.
Security patchingPlatform and dependency updates applied as they land.
Fixes to what we builtIf it worked at handover and it does not now, that is on us.
Small content changesPrices, hours, a page, a photo. Quoting these separately wastes your time.
New features are new workItemised, quoted and authorised before anyone writes a line.

COMING · PRETENDERS CONNECT

Or new client portal is being built. Stay tuned.

We will say what it does once it does it. Until it opens, support runs through the contact form and reaches the people who built your site.

We did not build your site?

We take those on case by case. Send us the site and whatever access you have, and we will tell you honestly whether we can look after it or whether it needs rebuilding first.

We can build what you're after.

hello@pretenders.au · a reply within one business day

Something broke. Here is exactly what happens next.

You tell us

We reply within one business day

We fix it, or we quote it

You get told what changed

What is covered without asking

Or new client portal is being built. Stay tuned.

We did not build your site?

We can build what you're after.